What is the process if I want to return a product?
We accept order cancellations before the product is shipped or produced. If you cancel the order, you will receive a full refund. We cannot cancel the order once the product has already been shipped.
Returns
We accept returns of products. Customers have the right to apply for a return within 30 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. To request a refund, you will need to ship the goods to your local returns warehouse at your own expense.
Refunds
Once your return is received and inspected, we will send you an email to notify you of receipt. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@hibloks.com.
Please contact our customer service at support@hibloks.com to get the return address.
Returns
We accept returns of products. Customers have the right to apply for a return within 30 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. To request a refund, you will need to ship the goods to your local returns warehouse at your own expense.
Refunds
Once your return is received and inspected, we will send you an email to notify you of receipt. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@hibloks.com.
Please contact our customer service at support@hibloks.com to get the return address.
How long will it take to receive my order? What is the shipping process?
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Important Information: Shipping times are estimates and may vary due to carrier delays or customs processing. Delivery times may be longer in remote areas. An incorrect address may also affect delivery times. We appreciate your patience and understanding.
The delivery time frame for an order is divided into two parts:
For U.S. Customers
We ship most U.S. orders from our U.S. warehouse first. When items are in stock there, your order will be dispatched using standard domestic shipping methods, and delivery usually follows the estimated timeline shown at checkout(3-7 business days).
If an item is temporarily out of stock in our U.S. facility, we may ship the order directly from our China warehouse to get it to you as quickly as possible. This can add a few extra days to your processing time. In that case, international delivery times will apply, and the estimated arrival date will be updated in your shipping confirmation(10-15 business days).
For Non-U.S. Customers
All orders outside the United States are shipped from our China warehouse. Please allow for international shipping times—the exact estimate will be provided at checkout and in your order confirmation(10-15 business days).
Tracking & Notifications
Once your order ships, we will send a shipping confirmation email to the address you used at checkout. Be sure to check the email associated with the address you provided at checkout. This email includes a tracking number so you can follow your package every step of the way. Be sure to check your inbox (and spam folder) for these updates.
Need Help?
Use the live chat on our homepage for instant assistance. Or email us directly at support@hibloks.com – we'll get back to you as soon as possible.
Important Information: Shipping times are estimates and may vary due to carrier delays or customs processing. Delivery times may be longer in remote areas. An incorrect address may also affect delivery times. We appreciate your patience and understanding.
The delivery time frame for an order is divided into two parts:
For U.S. Customers
We ship most U.S. orders from our U.S. warehouse first. When items are in stock there, your order will be dispatched using standard domestic shipping methods, and delivery usually follows the estimated timeline shown at checkout(3-7 business days).
If an item is temporarily out of stock in our U.S. facility, we may ship the order directly from our China warehouse to get it to you as quickly as possible. This can add a few extra days to your processing time. In that case, international delivery times will apply, and the estimated arrival date will be updated in your shipping confirmation(10-15 business days).
For Non-U.S. Customers
All orders outside the United States are shipped from our China warehouse. Please allow for international shipping times—the exact estimate will be provided at checkout and in your order confirmation(10-15 business days).
Tracking & Notifications
Once your order ships, we will send a shipping confirmation email to the address you used at checkout. Be sure to check the email associated with the address you provided at checkout. This email includes a tracking number so you can follow your package every step of the way. Be sure to check your inbox (and spam folder) for these updates.
Need Help?
Use the live chat on our homepage for instant assistance. Or email us directly at support@hibloks.com – we'll get back to you as soon as possible.
What is your warranty policy if the product I purchased has a quality issue?
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Hibloks are covered by an extensive warranty, starting from the date of purchase.
Hibloks’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Hibloks’s authorized distributors and retailers are handled through Hibloks.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available; otherwise, a new item will be sent.
Warranties on all replacements follow the same warranty timeframe as the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
- Buyer must provide sufficient proof of purchase.
- Hibloks must document what happens when buyers troubleshoot the product.
- The defective item’s serial number and/or visible proof depicting the defect are required.
- It may be necessary to return an item for quality inspection.
Valid Proof of Purchase:
- Order number from online purchases made through Hibloks or Hibloks’s authorized resellers.
- Sales invoice.
- Dated sales receipt from an authorized Hibloks reseller that shows a description of the product along with its price.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of the address to which the item was originally shipped).
Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 30-day warranty claim request period, whichever is longer.
Shipping Costs:
Shipping costs must be covered by the buyer in the following situations:
- Returning products for any reason other than a proven defect. - Warranty claims on items taken outside the original country of purchase.
- Buyer’s accidental returns. - Returning personal items.
- Returning items claimed to have defects but found by Hibloks quality control to be in working condition.
- Returning defective items in international shipping.
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
Not Covered Under Warranty:
- Products without sufficient proof of purchase.
- Lost or stolen products.
If you have any questions regarding the warranty process, please contact us at support@hibloks.com.
All quality-related defects on items sold directly by Hibloks are covered by an extensive warranty, starting from the date of purchase.
Hibloks’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Hibloks’s authorized distributors and retailers are handled through Hibloks.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available; otherwise, a new item will be sent.
Warranties on all replacements follow the same warranty timeframe as the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
- Buyer must provide sufficient proof of purchase.
- Hibloks must document what happens when buyers troubleshoot the product.
- The defective item’s serial number and/or visible proof depicting the defect are required.
- It may be necessary to return an item for quality inspection.
Valid Proof of Purchase:
- Order number from online purchases made through Hibloks or Hibloks’s authorized resellers.
- Sales invoice.
- Dated sales receipt from an authorized Hibloks reseller that shows a description of the product along with its price.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of the address to which the item was originally shipped).
Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 30-day warranty claim request period, whichever is longer.
Shipping Costs:
Shipping costs must be covered by the buyer in the following situations:
- Returning products for any reason other than a proven defect. - Warranty claims on items taken outside the original country of purchase.
- Buyer’s accidental returns. - Returning personal items.
- Returning items claimed to have defects but found by Hibloks quality control to be in working condition.
- Returning defective items in international shipping.
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
Not Covered Under Warranty:
- Products without sufficient proof of purchase.
- Lost or stolen products.
If you have any questions regarding the warranty process, please contact us at support@hibloks.com.
How can I contact customer support if I have any questions?
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
support@hibloks.com
We would love to hear from you, contact us on:
support@hibloks.com