We strive to provide accurate descriptions and high quality products. If you have any questions about Hibloks products, please let us know as soon as possible! We will do our best to make it right. See the following policies for more information.
We hope you enjoy your new parts and gadgets! But we know that sometimes your parts list will change, or something will not work as you think. Never be afraid, let us help!
Bought something you no longer need?
Products that have not been opened/programmed/inserted/used for other purposes may be refunded within 7 days for any reason. Please read the following guide and then contact Service Support by email to set up a return and then return it.
- All returns must include any accessories, manuals, documentation, etc. that come with the product.
- Order returns over 7 days are limited to replacement. They are not eligible for a refund.
- You are responsible for return shipping costs that are not related to manufacturer errors.
- Some products are not eligible for a refund refund. These include, but are not limited to, custom configuration products, older versions, and dirty items.
- We are unable to process returns for items purchased from Hibloks dealers. Please contact the store you originally purchased to arrange a return.
Are you buying something wrong?
If your item is defective, has failed, or has been modified in some way, we're happy to try to resolve your issue.
- Technical issues can usually be resolved without having to ship them back. When you send an email to Technical Support, be sure to provide a description of the problem and how you can use and/or modify the project.
- If it is determined that it is necessary, please contact the store you originally purchased to arrange for a return or replacement.
- If these items were purchased a year ago or are in an older version, please contact our service support to confirm that the warranty is still available.
We are here to help! We want to make sure you are completely satisfied with the Hibloks experience. If you have any concerns or questions, please feel free to ask. We will try our best to solve your problem.
If you need technical support, please feel free to contact us and our engineers will take care of you.